Shipping Policy

We are committed to ensuring your orders are delivered safely, promptly, and efficiently. This Shipping and Tax Policy explains our order processing flow, estimated delivery time, and applicable taxes.

1. Order Processing Time
Most orders placed Monday through Friday (before 5:00 PM Eastern Time) will typically be shipped within 2 business days. Orders placed on weekends and holidays will begin processing on the next business day. For order security and risk control purposes, first-time orders or orders with a shipping address different from the billing address may require additional verification time. We reserve the right to ship in installments if necessary, but will not charge extra for the unshipped portion.

2. Shipping Methods
We primarily use UPS and FedEx standard logistics services for shipping. Once an order is shipped, it is typically expected to arrive within 4–10 business days. All scooter orders enjoy free shipping; standard shipping costs are covered by us. We currently support shipping to most parts of the continental United States.

Delivery to the following regions is not currently supported: Hawaii; Alaska; U.S. overseas territories and protected areas (such as Puerto Rico, Guam, U.S. Virgin Islands, etc.).

Shipping costs for accessories are determined based on the total weight of the package; different weights will have different shipping costs. Please refer to your checkout bill for details.

3. Logistics Tracking
After your order is shipped, we will provide you with a logistics tracking number so you can check the package's shipping status online at any time. You will also receive order progress update notifications.

4. Handling Delivery Issues
If you encounter any problems during your order's transit, please contact us promptly: support@ultronscooter.com. We will actively assist in communicating with the logistics carrier and do our best to help you receive your order as quickly as possible.

5. Ownership and Shipping Risks
All goods are shipped according to standard shipping agreements. Once the package is handed over to the logistics carrier, ownership and shipping risks transfer to the recipient.

6. Mailing Address: 2000 W BaseLine Rd; Rialto, CA 92376
US